Shopping with us - T&C's
We accept all major credit cards. After you have placed your order you will be sent an email with your order confirmation - this is simply a notification that we have received your order, the email notification does not indicate that a contract exists between us, this is created once we have have sent you an invoice. We have included this term to protect us in case any errors occur in pricing, inadvertently goods have been under priced, or we are no longer able to supply a product. If there is an error in price, we will contact you to confirm your acceptance of the new price.
Shipping outside of the UK
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
These charges are not included in the product price or shipping, post & packaging cost. We only charge for transporting your goods therefore these charges are the buyer’s responsibility.
Shepherd & Woodward are not responsible for these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
If a product is seized and destroyed by customs, or returned to the UK, we will NOT be responsible for the losses, product, or shipping refunds.
It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Shepherd & Woodward Ltd
Delivery Information
We endeavour to send your order within 1 working day of receipt, and most orders are received within 3 business days. Some items may take up to 5 working days so please bear with us if this is the case.
Most items can be collected in store on the same day between 11am and 3pm but you will be notified by email when your item is ready for collection.
During Freshers week please bear with us - all orders may take longer to process due to the unusual volume of orders. With graduation hires please be assured that your gown will be ready for collection from 11am the day before you graduate.
If you have opted for a tracked delivery service on your order then we can supply a tracking number on request.
If you need any further information please call 01865 249491 to confirm and arrange collection.
Back Ordered Products
If your item is not in stock we will back order it for you and notify you via email.
Purchasing through our website
We have endeavoured to make this site as easy to use as possible. Simply browse through the products and categories, make your selection, click 'Add to Cart' on your chosen product, then click 'View Cart' that will appear in the top right hand corner of the site. Then simply follow the instructions filling in all necessary information.
Tax Charges & VAT
VAT is charged at 20% for all orders made from the UK. We only supply menswear to UK customers. Academic clothing is supplied worldwide.
The Shepherd & Woodward Guarantee
All products are of the highest quality, and are checked that they meet our standards before they are dispatched.
Because of this, we can guarantee your satisfaction.
Shepherd & Woodward Disclaimer
Please consider the information held within this site as general information only. All information is provided by Shepherd & Woodward and whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Shepherd and Woodward. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Shepherd and Woodward takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Privacy Statement
Shepherd and Woodward do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools » Internet Options » Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
- Take and fulfill customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
Further information on cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |