Tel: 01865 249491 Email: Shop Opening Hours Monday - Saturday 9:00 am - 5:30 pm

Shopping with us

Purchasing through our website

We have endeavoured to make this site as easy to use as possible. Simply browse through the products and categories, make your selection, click 'Add to Cart' on your chosen product, then click 'View Cart' that will appear in the top right hand corner of the site. Then simply follow the instructions filling in all necessary information.

Shipping and Handling

We accept all major credit cards. If you are shopping outside of the UK, after you have placed your order your credit card provider will convert the transaction into your own currency. You will be sent an email with your order confirmation - this is simply a notification that we have received your order - we do not charge for any item until it is ready to ship. The email notification does not indicate that a contract exists between us, this is created once we have have sent you an invoice. We have included this term to protect us in case any errors occur in pricing, inadvertently goods have been under priced, or we are no longer able to supply a product. If there is an error in price, we will contact you to confirm your acceptance of the new price.

Delivery Information

We normally send your order within 1 working day of receipt, and most orders are received within 3 business days. International orders are normally received within 14 business days.

Back Ordered Products

If your item is not in stock we will back order it for you and notify you via email.

Tax Charges & VAT

VAT is charged at 20% for all orders made from the UK and the European Union.

Credit Card Security

Our website is built using a secure server, and we know of no documented cases of credit card fraud whilst using our shopping system, or indeed any other e-commerce shopping system on the same server. When an order is placed through our website a 128 bit method is used to encrypt the credit card details, they are only decrypted after reaching our computer. They are not held in clear text on any website.

The Shepherd & Woodward Guarantee

All products are of the highest quality, and are checked that they meet our standards before they are dispatched.

Because of this, we can guarantee your satisfaction.

Contact Us

Please email if you need to contact us, or alternatively call our shop on 01865 249491 or fax us on 01865 723631. Our shop address is:

109–113 High Street,

Our Returns Policy

We do not refund postage and packing charges, and if you decide to exchange goods costs will be chargeable. This does not affect your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive.

Shepherd & Woodward Disclaimer

Please consider the information held within this site as general information only. All information is provided by Shepherd & Woodward and whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Shepherd and Woodward. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Shepherd and Woodward takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Privacy Statement

Shepherd and Woodward do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools » Internet Options » Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  • Take and fulfill customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes

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For help & information

01865 249491

Fax: 01865 723631

Opening Hours:
Mon - Sat
09:00am – 5:30pm

11:00 am - 4:00 pm
July, September only

Shepherd & Woodward
109–113 High Street, Oxford OX1 4BT